If you are funded start-up, then you have some cash in hand, and you are under tremendous pressure of
hiring right people. Even you hire right people, you would ask them to work on core and critical component.
So in some sense, you can build the less important components which can improve the customer experience, but keep postponing them. These components are always present on your to do list. What to do in such cases?
One very good alternative is to take help of b2b services, where you pay them by your use.
Pay be use means, you pay for the service as long as you use it. Once you are scaling up, then slowly you can build those services and stop taking the help of b2b services. But till that moment you can really take the help of b2b products to improve the customer experience. we are listing few examples below.
- After ship for sending the shipment notifications
- Unbxd for search
- Product recommendation by Strands, and IGoDigital and Others
- Taking third parties help in reverse logistics
- Outsourcing the customer care
- Trouble ticket system
- Purchase customer reviews like Reviews42
- Analytics services
There are many more such products. We will discuss such more products in respective topics.
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